FAQS

1. What types of products does Velica Enterprises offer?

Velica Enterprises offers a wide range of products including pet toothbrushes, gaming chairs, and 3D moon lamps. We strive to provide high-quality and innovative products that cater to the needs of pet owners, gamers, and those looking to add a touch of elegance to their living spaces.

2. How can I contact Velica Enterprises?

You can contact us by sending an email to info@velicaenterprises.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

3. What is the shipping policy?

We offer worldwide shipping on all our products. Shipping times may vary depending on your location. Please refer to our Shipping Policy for more information.

4. What is the return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of receiving it for a full refund. Please refer to our Return Policy for more information.

5. Are the products safe for use?

Yes, all our products are designed and manufactured to meet the highest safety standards. We prioritize the safety and well-being of our customers and their pets.

6. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. Do you offer warranty on your products?

Yes, we offer a warranty on all our products. The duration of the warranty may vary depending on the product. Please refer to the product description or contact us for more information.

8. How can I make a payment?

We accept all major credit cards, including Visa, Mastercard, and American Express. You can also choose to pay using PayPal or Apple Pay.

9. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

10. How can I provide feedback or review a product?

We value your feedback and reviews. You can leave a review on our website or on the product page of the item you purchased. We appreciate your input and it helps us improve our products and services.