Refund Policy
At Velica Enterprises, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place.
If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving the product. We believe in providing our customers with ample time to evaluate their purchase and make an informed decision.
To initiate a refund, simply contact our customer support team with your order details. Our dedicated team will guide you through the process and assist you in resolving any issues you may have.
It's important to note that certain conditions apply to our refund policy:
- The product must be in its original condition and packaging. We cannot accept returns for products that have been used, damaged, or are not in their original packaging.
- The product must be returned within 30 days of the refund request. We recommend using a trackable shipping service to ensure the safe return of the product.
- Refunds will be processed in the original form of payment. Please allow up to 7 business days for the refund to be reflected in your account.
- Shipping and handling charges are non-refundable. If the product was shipped to you free of charge, the cost of shipping will be deducted from the refund amount.
Once we receive the returned product and verify its condition, we will initiate the refund process. You will be notified via email once the refund has been processed.
Please note that our refund policy applies to products purchased directly from Velica Enterprises. If you purchased our products from a third-party retailer, please refer to their refund policy for further assistance.
At Velica Enterprises, we strive to provide our customers with the highest quality products and exceptional customer service. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.